Notice & Takedown Policy

1. Copyright Infringement Notices

If you are a copyright owner, or are authorized to act on behalf of one, and believe material on ProGrill.com infringes an exclusive copyright right, you may submit a written notice of claimed infringement.

To be effective under the Digital Millennium Copyright Act (“DMCA”), a copyright notice should include substantially all of the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the owner of the exclusive right allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed. If multiple copyrighted works on the website are covered by one notice, you may provide a representative list of those works.
3. Identification of the material you claim is infringing, or is the subject of infringing activity, and information reasonably sufficient to allow us to locate it. Please provide the specific ProGrill.com URL whenever possible.
4. Information reasonably sufficient for us to contact you, such as your name, mailing address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law.
6. A statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed.

2. What Happens After a Copyright Notice

When we receive a substantially compliant copyright notice, we may act expeditiously to remove or disable access to the material identified in the notice where appropriate. If the material was provided by a user or other third party and the DMCA process applies, we may take reasonable steps to notify that person of the removal or disabling of access.

We may provide a copy of a notice, including information contained in it, to the person who posted or supplied the material or as otherwise reasonably necessary to evaluate or process the claim.

3. Copyright Counter-Notification

If material you provided was removed or disabled in response to a copyright notice and you believe the removal resulted from mistake or misidentification, you may submit a written counter-notification.

To be effective under the DMCA, a counter-notification should include substantially all of the following:

1. Your physical or electronic signature.
2. Identification of the material that was removed or disabled and the location where it appeared before it was removed or disabled.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, and telephone number.
5. A statement that you consent to the jurisdiction of the appropriate United States Federal District Court as provided by 17 U.S.C. § 512(g)(3), and that you will accept service of process from the person who submitted the original copyright notice or that person's agent.

Send the counter-notification to the Copyright / DMCA Contact listed above.

If the DMCA counter-notification procedure applies, we may provide the counter-notification to the person who submitted the original notice. The DMCA provides a process under which removed material may be restored not less than 10 and not more than 14 business days after receipt of a valid counter-notification unless the original complaining party notifies the service provider that it has filed a court action seeking to restrain the allegedly infringing activity.

4. Trademark Infringement Notices

If you believe content on ProGrill.com infringes a trademark that you own or are authorized to enforce, please send us a written notice containing enough information for us to evaluate the claim. The notice should include:

1. Your name and contact information and, if applicable, your relationship to the trademark owner.
2. Identification of the trademark claimed to be infringed, including the registration number and jurisdiction of registration if applicable.
3. Identification of the material you believe infringes the trademark and the specific URL or other information sufficient for us to locate it.
4. An explanation of why you believe the identified use infringes your trademark rights.
5. A statement that you have a good-faith belief the complained-of use is not authorized by the trademark owner, its agent, or the law.
6. A statement that the information in the notice is accurate and that you are the trademark owner or are authorized to act on the owner's behalf.
7. Your physical or electronic signature.

Trademark notices may be sent to websupport@progrill.com or mailed to the address listed in Section 8 below.

5. Defamation, Privacy & Other Content Complaints

If you believe content appearing on ProGrill.com unlawfully defames you, violates your privacy or publicity rights, or otherwise violates a legal right not addressed above, please provide a written notice that clearly identifies:

1. Your name and contact information;
2. The specific content at issue and the exact URL or other information sufficient for us to locate it;
3. The legal right you believe is affected;
4. A clear explanation of why you believe the content is unlawful or violates your rights;
5. Any supporting information reasonably necessary to evaluate the complaint; and
6. A statement that the information you are providing is accurate and submitted in good faith.

These complaints may be sent to websupport@progrill.com. This process is provided to help us evaluate content concerns; it does not create an obligation to remove content merely because a complaint has been submitted.

6. False or Misleading Notices

Please do not knowingly submit false, misleading, or materially inaccurate claims. Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material or activity is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees, as provided by law.

Before submitting a copyright notice, you should consider whether the use you are challenging may be authorized by the copyright owner or permitted by law, including potentially applicable exceptions or limitations such as fair use.

7. Repeat Infringers

Where applicable to services that permit users or account holders to provide content, it is Pro Grill's policy, in appropriate circumstances, to terminate or disable accounts or access of repeat copyright infringers in accordance with applicable law.

8. Contact Pro Grill

This notice-and-takedown process is intended for legal complaints about content appearing on ProGrill.com. General customer-service, scheduling, grill service, billing, or other ordinary inquiries should be submitted through our regular contact channels instead.

9. Changes to This Policy

We may update this Notice & Takedown Policy from time to time to reflect changes in our website, business practices, or legal requirements. The “Last Updated” date above identifies the most recent revision.