1. Scope of This Privacy Policy

This Policy applies to personal information we collect online and offline in connection with Pro Grill, including when you:

• Visit or interact with ProGrill.com or our customer portal;
• Request a quote, inspection, repair, cleaning, consultation, measurement, or other service;
• Book or receive service at a home, business, or other property;
• Purchase a grill, part, installation, membership, or other product or service;
• Call, email, text, chat, submit a web form, or otherwise communicate with us;
• Subscribe to marketing communications or interact with our advertisements;
• Submit a review, photograph, testimonial, application, survey, or other content; or
• Otherwise interact with Pro Grill in a business or consumer capacity.

This Policy does not govern independently operated third-party websites or services that have their own privacy policies.

2. Personal Information We Collect

The information we collect depends on how you interact with us. We may collect the following categories of information:

Contact and Identifying Information

Name, postal address, service address, email address, telephone number, account or customer identifiers, and similar information you provide to us.

Service and Transaction Information

Information about your grill, outdoor kitchen, appliance brand and model, requested services, estimates, appointments, work orders, service history, purchases, memberships, invoices, payments, warranty matters, customer-service interactions, and related transaction records.

Property, Appliance and Service Documentation

Photographs or videos of grills, outdoor kitchens, appliance components, serial or model information, work areas, installation conditions, completed work, and other documentation reasonably related to quoting, servicing, repairing, installing, or documenting your equipment.

Payment Information

Payment and billing information necessary to process transactions. Payment-card information may be collected and processed on our behalf by payment processors. We generally do not need to retain complete payment-card numbers in our own systems when a payment processor handles that information.

Communications

Information contained in emails, text messages, telephone communications, web forms, customer-support requests, reviews, survey responses, and other communications with us. Where permitted by law, calls or other communications may be monitored or recorded for quality, training, documentation, or dispute-resolution purposes with any notice or consent required by applicable law.

Website, Device and Usage Information

IP address, browser type, device type, operating system, referring and exit pages, pages viewed, approximate location derived from an IP address, dates and times of visits, advertising identifiers, cookie identifiers, and information about how you interact with our website, emails, and advertisements.

Marketing and Preference Information

Marketing preferences, communication preferences, advertisement interactions, campaign attribution, interests inferred from interactions with our website or advertisements, and similar information used to understand and improve our marketing.

Information From Other Sources

We may receive information from service providers, advertising and analytics providers, social media platforms when you interact with us there, manufacturers, referral sources, payment providers, fraud-prevention providers, publicly available sources, and other parties involved in providing or supporting our services.

Job Applicant and Business Contact Information

If you apply for employment or interact with us as a vendor, commercial customer, property manager, contractor, or business contact, we may collect professional contact information, employment or application information, qualifications, communications, and other information relevant to that relationship.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you book service, request a quote, make a purchase, complete a form, contact us, or provide information to a technician or team member.
• Automatically, through cookies, pixels, tags, analytics technologies, server logs, and similar technologies when you interact with our website, emails, or advertising.
• From service providers and business partners, such as payment processors, scheduling and customer-management platforms, advertising providers, manufacturers, and referral sources.
• From publicly available or third-party sources when reasonably related to fraud prevention, business operations, customer service, or the services you request.

4. How We Use Personal Information

We may use personal information for purposes such as:

• Providing, scheduling, performing, documenting, and supporting services;
• Preparing estimates, quotes, recommendations, invoices, and work orders;
• Processing purchases, payments, refunds, memberships, and transactions;
• Communicating about appointments, technician arrivals, service history, repairs, parts, products, accounts, and customer support;
• Maintaining service records and identifying when maintenance may be due;
• Operating, maintaining, securing, troubleshooting, and improving our website and business systems;
• Personalizing website experiences and measuring website and advertising performance;
• Sending marketing communications where permitted by law and managing your communication preferences;
• Advertising and measuring advertising, including through advertising and analytics partners;
• Preventing fraud, abuse, security incidents, unlawful activity, and misuse of our services;
• Protecting customers, employees, property, Pro Grill, and others;
• Complying with legal, tax, accounting, insurance, regulatory, warranty, and recordkeeping obligations;
• Establishing, exercising, or defending legal claims;
• Evaluating job applicants and administering employment-related processes; and
• Carrying out other purposes disclosed to you at the time information is collected or with your consent.

We may also aggregate or de-identify information so that it cannot reasonably be linked to you and use that information for lawful business purposes. We do not attempt to reidentify information that we maintain as de-identified except as permitted by law.

5. Cookies, Analytics & Advertising Technologies

We and companies that support our website, analytics, advertising, and marketing may use cookies, pixels, tags, web beacons, local storage, and similar technologies. These technologies can help us remember preferences, understand website usage, measure advertising, determine how customers find us, prevent fraud, and improve our website and marketing.

Some advertising technologies may allow third parties to collect information about your activity on our website and across other websites or services for cross-context behavioral or interest-based advertising. Under some privacy laws, certain disclosures for these advertising purposes may be considered a “sale,” “sharing,” or targeted advertising even when money is not exchanged for your personal information.

You may be able to manage cookies through your browser or through privacy controls we make available on our website. Blocking certain cookies may affect website functionality.

6. When We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy:

• Service providers and contractors that support hosting, scheduling, customer management, communications, payment processing, accounting, analytics, advertising, marketing, data storage, IT, security, customer service, and other business functions.
• Manufacturers, distributors and service partners when needed for parts, product orders, warranties, technical support, or services you request.
• Advertising and analytics partners that help us understand website use, measure campaigns, reach audiences, or provide advertising.
• Professional advisers, such as attorneys, accountants, insurers, auditors, and consultants.
• Government, regulatory, law-enforcement, or legal recipients when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, or property.
• Parties to a business transaction in connection with an actual or proposed merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction.
• Other parties at your direction or with your consent.

We do not disclose personal information merely because a third party asks for it. We may review requests and disclose information when we reasonably believe disclosure is required or permitted by law.

7. California Privacy Notice

This section provides additional information for California residents and is intended to address the California Consumer Privacy Act, as amended (“CCPA”), to the extent the CCPA applies to Pro Grill and the particular personal information involved.

Categories of Personal Information

Depending on your interaction with us, we may have collected the following categories of personal information during the preceding 12 months:

Sources

We may obtain these categories directly from you, automatically from your device or browser, from our service providers and contractors, from advertising or analytics partners, manufacturers and referral sources, and from other sources described in this Policy.

Retention

We retain personal information for as long as reasonably necessary and proportionate for the purposes for which it was collected or processed, including providing services, maintaining service and transaction records, managing warranties and memberships, complying with legal and accounting requirements, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary based on the type of information, the nature of our relationship, legal requirements, and legitimate business needs.

Sale and Sharing

Pro Grill does not intend to sell personal information for money. However, our use of advertising cookies, pixels, or similar technologies may constitute “selling” or “sharing” personal information under the CCPA because certain identifiers, internet activity, or inferences may be disclosed to advertising partners for cross-context behavioral advertising.

Where the CCPA applies, California residents may opt out of the sale or sharing of their personal information. We also process qualifying browser-based opt-out preference signals, such as Global Privacy Control, as required by applicable law.

California Privacy Rights

Subject to applicable exceptions and verification requirements, California residents may have the right to:

• Know the categories and specific pieces of personal information we have collected about them and related information about our collection, use, and disclosure;
• Delete personal information we collected about them;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information when that right applies; and
• Receive equal treatment and not be discriminated against for exercising applicable privacy rights.

Submitting a California Privacy Request

To submit a request to know, access, delete, or correct personal information, you may:

• Call us toll-free at 1-800-860-6758; or
• Submit a request through our online contact page and clearly identify it as a “California Privacy Request.”

We may need to verify your identity before completing certain requests. The information requested for verification will depend on the nature of the request and the information involved. We will use information provided for verification only as permitted by law.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act for you and may need to verify your identity directly, subject to applicable exceptions.

8. Other U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under their state’s law, which can include rights to access, correct, delete, or obtain a copy of personal data and to opt out of certain targeted advertising, sales, or profiling activities. The exact rights and exceptions vary by state.

If a state privacy law applies to your information, you may submit a privacy request using the methods described in this Policy. We will process qualifying requests in accordance with the law that applies to you.

9. Email, Text & Marketing Choices

You can unsubscribe from promotional emails by using the unsubscribe link contained in the email. You may opt out of marketing text messages by following the opt-out instructions provided in the applicable message or messaging program.

Opting out of marketing does not prevent us from sending non-marketing communications reasonably necessary for appointments, purchases, service updates, account administration, safety notices, invoices, warranties, or other transactions you requested.

10. Security

We use administrative, technical, and physical safeguards that we believe are reasonably appropriate to protect personal information based on the nature of the information and our business. No website, network, transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it as required by law.

We do not knowingly sell or share the personal information of consumers under 16 for cross-context behavioral advertising without the affirmative authorization required by applicable law.

12. Third-Party Websites & Services

Our website may contain links to or integrations with websites and services operated by other companies. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy information provided by those third parties.

13. Information About Other People

If you provide us with personal information about another person—for example, a property owner, tenant, family member, employee, or service contact—you represent that you are authorized to provide that information or otherwise have an appropriate basis for doing so.

14. Data Processing in the United States

Pro Grill is based in the United States, and our service providers may process information in the United States and other locations. If you interact with us from outside the United States, your information may be transferred to and processed in jurisdictions with privacy laws that differ from those in your location, subject to applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. We will update the “Last Updated” date when we revise the Policy and will provide additional notice when required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact us using the information below.