We Believe a Better Grill Makes for a Better Backyard.
We clean, repair and replace outdoor grills. But what we really help take care of is a place where people cook, relax, gather and enjoy being home.
Helping People Enjoy Their Barbecue—And Feel Good About Being Around It.
The grill is often at the center of the backyard. Families cook there. Friends gather there. Kids play nearby. We want that space to be clean, working properly and ready to enjoy.
Whether we are removing years of buildup, diagnosing a problem, replacing worn components or helping someone choose a new grill, we want our work to make the customer's experience at home better.
Good Service Starts With Good People.
Our work is hands-on. It can be dirty, technical and demanding. It takes patience, skill and a willingness to solve problems.
Behind every service visit is more than one technician. There are schedulers, customer-care professionals, parts specialists, trainers and team members working together to support the customer and one another.
We want to build a company where people can become skilled at what they do, be proud of their work, be treated with respect and have opportunities to grow.
Take care of the people who take care of our customers.
Our Core Values.
They guide how we treat customers, how we treat each other and the standard we set for our work.
Keep Our Word.
Do what we say we will do and earn trust through our actions.
Do What's Right.
Make honest decisions even when the easier choice is available.
Care About the Result.
Bring effort, professionalism and genuine care to the people we serve.
Take Care of People.
Treat customers, coworkers and others with dignity and respect.
Stay Humble.
Keep learning, listen to others and remember that success takes a team.
Make the Work Matter.
Remember that behind every grill is a customer, a home and a reason the job matters.
We Want to Do the Job Right.
That means using high-quality products, professional equipment and an eco-conscious process designed around the appliance where our customers prepare food.
High-Quality Products
We continually evaluate what we use and choose products we believe belong in a professional grill-cleaning process.
Eco-Friendly Approach
Our cleaning process uses a non-toxic, food-grade degreasing product together with high-temperature steam reaching approximately 212°F.
No Racing Through the Job
Some grills take more work than others. We would rather put in the time and effort needed to achieve the quality of service we expect.
Pro Grill U Is Here to Help You Understand Your Grill.
We have spent years working on outdoor grills. Pro Grill U is where we build on that knowledge, share what we learn and help grill owners feel more confident taking care of their own equipment.
Sometimes you have a simple question. Sometimes you're a DIYer trying to understand a part, solve a problem or learn how your grill works. We want to make useful, practical information easier to find and easier to understand.
The goal is to empower people—not make grill ownership more complicated.
We Want Pro Grill to Be a Good Place to Work.
We ask our people to work hard, care about customers and hold themselves to a high standard. We believe the company should work hard for them too.
That means training, support, good equipment, opportunities to learn and grow, and treating people with respect. We want our employees to be proud of what they do while still having a life outside of work.
“Work should support life—not replace it.”
When employees feel supported and take pride in their work, we believe customers feel the difference.
It's About Enjoying Home.
A clean grill. A grill that works. Good food. People you care about. Time together in the backyard.
That's what sits behind the work we do every day—and why doing it well matters to us.
