TERMS & CONDITIONS
Cleaning, Grilling and Barbecue Acknowledgements
You, “the customer” acknowledges that you are familiar with and understand the safe operation of a barbecue grill, whether propane, charcoal, gas, wood, electricity or otherwise.
You understand the price of our services does not include replacement parts or labor to perform repair services unless otherwise specified in writing from us.
You understand that when cleaning barbecues, especially ones older in age there will often times be many parts that are rusted and full of corrosion. Unfortunately, sometimes these parts may disintegrate, break or fall apart by simply touching. Care will be given to avoid this however you agree we are not responsible for any damage done to these parts.
You understand that some parts of your barbecue may contain burn marks or grease that are stained and cannot be removed. While your grill will be cleaned and scrubbed some stains cannot be removed.
Further, deep cleaning services allow for up to 2 hours of cleaning for a 30″ BBQ. If your BBQ is over 30″ you are required to pay for additional time to deep clean your BBQ. The 31″ to 37″ add on provides an extra 25 minutes, the 38″ to 49″ add on provides an extra 45 minutes and the 50″ to 60″ add on provides an additional hour and 15 minutes. Our technicians will clean as much as they can in the allotted time and if the technicians schedule allows, the customer can upgrade their service from a deep cleaning to a restoration for an agreed upon amount starting at $350 which is generally in addition to a standard deep cleaning cost.
When working on some surfaces including barbecue islands, there may be loose or cracked tiles, grout or other problems that are not aware of during the service process. We do not guarantee the tiles, grout or other items will not be altered, scratched or affected by the work we perform including the stainless steel, enamel or material used by the manufacturer of your barbecue.
Grills that are infested by rodents at the time we clean the grill will not be cleaned. We will charge a $95 service fee if we show up to perform the cleaning and find these conditions.
When booking your cleaning online we will do our best to give you your preferred cleaning time. We will contact you to confirm your cleaning date and time and if needed schedule another date and time that works for you. All sales are final.
You agree to check your grill for any gas leaks prior to using it after a grill cleaning has been performed. Basic safety tips can be found in your grills user manual. You can also use the resource found on the United States Consumer Product Safety Commission website at https://www.cpsc.gov/content/cpsc-releases-grill-safety-tips.
Non-Refundable Deposit, Cancellation Policy & Payments
Our work schedules and bookings are often created weeks or months in advance and we take appointments on a first come first serve basis. Some clients are able to schedule appointments on certain dates and some clients are not due to availability. When a customer makes a booking and then wishes to cancel the booking it complicates operations and unfortunately other potential customers are lost due to not being able to previously provide them a cleaning date of their choice.
Therefore, at the time of booking, a minimum $50 deposit is required for all services requested. Deposits are accepted by credit card, PayPal, Apple Pay or Google Pay. If a service includes new parts the parts must be paid in full at the time of booking.
Cancellation requests with 72 business hours notice or less will incur a $200 non-refundable service fee. Upon completion of services the payment method used to secure your booking will be charged. If you wish to use another form of payment for the remainder of any balance owed it is the customers responsibility to inform us well in advance so that other arrangements can be made. In the event your payment method is not securely available for re-billing we will contact you to make a payment which can be done over the phone or through a secure online link.
Customers have 14 days from date of receipt to return unused merchandise purchased from Pro Grill. Returned merchandise is subject to a 25% restocking fee minus and delivery fee’s incurred. Customers wishing to return items must have an approved Return Merchandise Authorization (RMA) from Pro Grill before returning any product.
You may not copy, distribute, or transmit any of the content of this website without our prior written consent. You may, however, make one copy of any material on this website for personal, non-commercial use provided that you neither modify nor alter the material in any way, nor delete or change any copyright or trademark notice. We reserve complete title and full intellectual property rights for materials copied from this website. We provide the content of this website for lawful purposes only.
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of this website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of this website or any of its content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through this website. We reserve the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of this website, or any other systems or networks connected to this website or to any of our servers, or to any of the services offered on or through this website, by hacking, password “mining” or any other illegitimate means.
You may not probe, scan or test the vulnerability of this website or any network connected to this website, nor breach the security or authentication measures on this website or any network connected to this website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any transaction being conducted on this website, or with any other person’s use of this website.
We cannot and do not guarantee or warrant that files made available for downloading through this website will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. By accessing this website, you acknowledge and agree that it is your responsibility to implement sufficient safeguards and procedures to ensure that any files obtained through this website are free from such contamination.
Links to Other Sites
This website contains links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by us of the companies or the content of any linked third-party websites. We do not control nor are we responsible for the content of linked third-party websites, and we make no representations regarding the content or accuracy of materials on the linked third-party websites. If you access any linked third-party websites, then you do so at your own risk.
Privacy and Protection of Personal Information
Accounts, Profiles, Passwords and Security
Certain features or services offered on or through this website may require you to open an account (including setting up a username and password) or create a profile for use in applying for something (for example, a job). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of you failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to this website due to someone else using your username, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s username, password or account at any time without the express permission and consent of the holder of that username, password or account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Weber and certain other trademarks used on this website are trademarks of Company or its affiliates, registered in the United States of America and many other countries. Absent a written license agreement, you may not use these trademarks or any other trademarks belonging to Company or its affiliates except for descriptive purposes. Other trademarks used on this website are the property of their respective owners and are used in this website solely for descriptive purposes. Mention on this website of trademarks held by other parties should not be construed as a challenge to such trademarks’ status or ownership.
The entire contents of this website, including but not limited to: text, graphics, logos, button icons, Flash movies, images, audio clips, digital downloads, data compilations and software, are the property of Company, its content suppliers, affiliates or its clients and are protected by domestic and international trade dress, patent, copyright and trademark laws and various other intellectual property rights and unfair competition laws.. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the website contents without our prior express written consent.
Your submissions of files, including, but not limited to: resumes, email, flash movies, images, logos, audio loops and other software hereby constitutes your agreement to grant us a nonexclusive, royalty-free, worldwide, sublicensable, perpetual license to reproduce, distribute, transmit, modify, adapt, sublicense and publicly display any such submissions. You also grant us the right to utilize your name in connection with all advertising, marketing and promotional materials related thereto.
Given the global nature of the Internet, you agree to comply with all local rules, including, without limitation, rules about the Internet, data, email, privacy, copyright and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
We provide this web site and its content “as is” and without any representation or warranty, express, implied, or statutory. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, we do not represent or warrant that this web site will be accessible without interruption or that this web site, any content from this web site, or the server that makes this web site available are free from errors, defects, design flaws, omissions, viruses, or other harmful components. Your use of this web site is at your own risk. Some states do not allow the disclaimer of implied warranties, in which case portions of this disclaimer may not apply to you.
Limitation of Liability
In no event will we be liable, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive, or consequential damages), arising out of or in connection with any use of, the inability to use, or the results of use of this web site or its content, even if we have been advised of the possibility of such damages. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case portions of this limitation may not apply to you. In no event will we be liable or responsible for any errors or omissions in the content of this web site, including, without limitation, errors in pricing or availability of services and products, or damages that may result from misrepresentation of age by a user of this web site.
You agree that we, in our sole discretion and without prior notice, may terminate your access to this website for cause, which includes: (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of this website or any service offered on or through this website, or (4) unexpected technical issues or problems.
Resolution of Disputes
Limitation of Legal Remedies. INSTEAD OF SUING IN COURT, YOU AND WE EACH AGREE TO ARBITRATE DISPUTES ON A BILATERAL (INDIVIDUAL) BASIS: You and we agree that any dispute, controversy or claim arising out of your use of this website or its content (“Claims”) which cannot be settled by mutual agreement of the parties shall be resolved by one arbitrator through binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act, 9 U.S.C. § 1, et seq., and judgment on the award may be entered in any court with jurisdiction.
Class Action Waiver: You and we each agree that each of us is waiving the right to a trial by jury and may bring claims against the other only in an individual capacity and not in a class action or representative proceeding. All arbitrations shall be conducted on an individual (and not a class-wide) basis; and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that these terms specifically prohibit you from commencing any legal proceedings as a representative of others or joining in any arbitration proceedings brought by any other person (“class action waiver”).
Arbitration Procedures: A party who intends to seek arbitration must first send to the other a written Notice of Dispute describing the nature and basis of the Claim and setting forth the specific relief sought. All notices to us shall be sent to the following address: Pro Grill Cleaning, Inc, PO Box 3540, Silver Springs, NV 89429, ATTN: Legal Department – Administrator, Alternative Dispute Resolution. All notices to you will be sent to the email or physical address you have provided. Upon receipt of such notice, the other party shall have a sixty (60) day period in which it may satisfy the Claim against it by fully curing the Claim and/or providing all the relief requested in the notice, and/or entering into a settlement to resolve the Claim to the mutual satisfaction of the parties. After the expiration of such sixty-day cure period, you or we may commence an arbitration proceeding. The arbitration of any claim or dispute under this Agreement shall be referred to the American Arbitration Association’s (“AAA”) under its rules and procedures, including the AAA’s Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are available by calling the AAA or by visiting its website at www.adr.org. The arbitration of any Claim shall be conducted in the State of Tennessee, and for any non-frivolous claim that does not exceed $10,000, Company will: (1) pay all costs of the arbitration; (2) if you prefer will conduct the arbitration by telephone, and (3) will not seek attorney’s fees in the event Company prevails. Each party shall pay the fees and costs of its own counsel, experts and witnesses.
Choice of Law: This Agreement concerns a transaction in interstate commerce, and therefore shall be governed by the United States Federal Arbitration Act, 9 U.S.C. Â§ 1 et seq. The FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
Exception: Any claim or action for indemnification, contribution, interpleader or injunctive relief arising out of a Claim shall not be subject to arbitration.