Contactless Grill Service
Your BBQ is outside. In many cases, you don't need to rearrange your entire day just to have it cleaned, inspected or repaired.
Pro Grill offers convenient service options that can include arranged outdoor access, communication by phone or text and electronic billing when appropriate for the appointment.
It started as a pandemic protocol.
We kept it because it's convenient.
In 2020, Pro Grill developed procedures designed to reduce unnecessary person-to-person contact during service appointments. We moved away from pens, paper and unnecessary physical exchanges and handled more communication remotely.
The circumstances that created those procedures changed, but we learned something from the experience: many customers simply prefer an easier way to have their outdoor grill serviced.
So we kept many of those practices.
What does contactless grill service mean today?
It isn't a complicated program. It's simply a collection of service practices that can make your appointment easier when they are appropriate for your property and the work being done.
No Pens or Paper
There's generally no reason to exchange a clipboard, pen or paper just to complete your service. Communication and billing can be handled electronically.
Phone & Text Communication
When appropriate, questions and service communication can be handled remotely instead of requiring you to stand outside with the technician throughout the appointment.
Electronic Billing
Billing can be sent electronically, allowing many appointments to be completed without an in-person payment exchange at the grill.
You don't always have to be home.
One advantage of BBQ service is that the equipment we're working on is usually outside.
When the property, scheduled service and access arrangements allow for it, customers can authorize access to the outdoor BBQ area before the appointment. Our technician can arrive and perform the scheduled work while you continue with your day.
That can mean going to work, running errands or simply not planning your entire day around a service appointment.
From scheduling to service—without making it complicated.
Every appointment is different, but when contactless service is appropriate, the process can be very straightforward.
Schedule
Arrange your BBQ cleaning, inspection or repair appointment with Pro Grill.
Arrange Access
If applicable, let us know how the technician can access the outdoor BBQ area.
We Arrive
Your technician arrives for the scheduled service and begins work on the BBQ.
Stay Connected
When questions arise, our team can communicate with you by phone or text as appropriate.
Electronic Billing
Billing can be sent electronically so the appointment doesn't require an unnecessary payment exchange at the grill.
Contactless service depends on the property, access, type of service and what the technician finds. Some repairs, approvals or access situations may require communication or customer participation. We'll help you understand what is appropriate for your particular appointment.
Convenient service doesn't mean less service.
The way we communicate with you may be streamlined, but the actual work is still performed by Pro Grill technicians using the process appropriate for the service you scheduled.
BBQ Grill Cleaning
Professional deep cleaning for outdoor BBQ grills using hands-on cleaning, degreasing and steam during applicable portions of the service.
EXPLORE GRILL CLEANING →
BBQ Grill Inspection
If the grill isn't working properly, an inspection can help identify visible wear, operating problems and components that may need attention.
EXPLORE GRILL INSPECTION →
BBQ Grill Repair
From burners and igniters to valves, regulators and internal components, Pro Grill can help diagnose and repair many common BBQ problems.
EXPLORE BBQ REPAIR →Tell us what your grill needs.
Start online, call us or send us a text. If contactless service makes sense for your appointment, our team can help you arrange the details.
Our original Zero Contact Service
In 2020, Pro Grill introduced its Zero Contact Service as a practical response to a very unusual time.
Our goal was straightforward: find a way to continue caring for customers' outdoor cooking equipment while reducing unnecessary contact.
We emphasized no pens, no paper and no unnecessary physical exchanges, while handling communication remotely whenever practical.
The pandemic is no longer the reason for offering these options. Today, the reason is much simpler: customers appreciate convenience.
Good service should fit into your day.
Contactless options aren't about avoiding customers. They're about removing unnecessary friction from an appointment when technology and outdoor access make that possible.
Less Waiting Around
When access can be arranged, you may not need to wait at the property simply to let a technician work on an outdoor grill.
Easier Communication
Phone and text communication can make it easier to answer questions, receive information and stay connected during the service.
Simple Electronic Billing
Electronic billing eliminates the need for a physical paperwork or payment exchange at the end of many appointments.
Still Personal When Needed
Contactless doesn't mean unavailable. If something needs to be discussed, our technicians and team can communicate with you about the grill and next steps.
More ways we can help with your BBQ
Learn more about our professional grill services, the brands we work with and what customers can expect from Pro Grill.
BBQ service without putting your whole day on hold.
Tell us what you need. Depending on the service and property, we can help determine whether contactless access is a good fit for your appointment.
