Terms & Conditions

1. Agreement & Eligibility

These Terms & Conditions (“Terms”) govern participation in the Pro Grill Protection Plan (“Protection Plan,” “Plan,” or “Membership”) offered by Pro Grill Cleaning, Inc. (“Pro Grill,” “we,” “us,” or “our”). By enrolling, authorizing recurring payments, or using Protection Plan benefits, you agree to these Terms.

You must be at least 18 years old and authorized to approve service and charges for the grill and service location enrolled in the Plan. The Plan is for eligible residential grill equipment located within Pro Grill's then-current service area.

2. Membership & Monthly Rates

Your monthly membership rate is based on the grill-size category confirmed at enrollment or by Pro Grill.

If the grill was placed in the wrong size category, Pro Grill may correct the classification and applicable rate after notifying you. Any future change to your recurring fee will be communicated as required by applicable law before the new fee takes effect.

3. Recurring Monthly Billing & Authorization

By enrolling, you authorize Pro Grill and its payment processor to automatically charge the payment method you provide for the applicable monthly membership fee and any taxes or other amounts you separately authorize. Charges continue on a recurring monthly basis until the Membership is canceled.

Your Membership is a continuous service. The monthly charge is a membership fee for maintaining active Plan status and access to Plan benefits; it is not a monthly installment deposited into a savings account or a refundable deposit toward a future cleaning.

You are responsible for maintaining a valid payment method. If a payment is declined, expired, disputed, reversed, or otherwise unpaid, Pro Grill may contact you for updated payment information and may pause Membership benefits, postpone service, or cancel the Membership if the account remains unpaid.

4. Included Professional Grill Cleanings

An active Protection Plan includes two professional grill cleanings during each approximately 12-month membership cycle, subject to eligibility, successful monthly payments, scheduling, service-area availability, equipment condition, and these Terms.

After your sixth successful monthly Protection Plan payment following the applicable starting point for your Plan, you qualify for your next included professional grill cleaning. Thereafter, while the Membership remains active and payments remain current, Pro Grill will generally provide an included cleaning approximately every six months.

“Every six months” describes the intended maintenance interval and is not a guarantee of service on an exact calendar date. Weather, holidays, route availability, customer rescheduling, equipment condition, access issues, staffing, or other circumstances may move the actual service date.

Included cleanings apply to the enrolled grill only and to the normal scope of Pro Grill's professional grill-cleaning service. Additional appliances, unusually severe conditions, restoration work, repairs, replacement parts, specialty work, or services outside the normal cleaning scope may involve additional charges disclosed before the additional work is performed.

5. Automatic Scheduling & Service Reminders

The Protection Plan is designed to operate like other recurring home-maintenance services, such as pool or landscaping service. You do not need to remember to contact Pro Grill every six months. When your next included cleaning is due, Pro Grill will automatically place the service on its schedule.

We generally send a reminder approximately seven days before the scheduled visit using the contact information on file. You are responsible for keeping your phone number, email address, service address, gate information, and other access details current.

A reminder is a courtesy and is not a condition of the Membership or service. Failure to receive a reminder does not by itself cancel a scheduled visit.

6. Member Benefits, Discounts & Savings

While your Membership is active and current, you may receive the benefits described on the Protection Plan enrollment page at the time of enrollment, including applicable cleaning, repair-labor, inspection/diagnosis, grill-brush, and other listed member benefits.

Benefits have no cash value, are not transferable, and may not be combined with other offers unless Pro Grill expressly permits it. A percentage discount applies only to the qualifying portion of the applicable charge. Parts, taxes, third-party charges, nonqualifying labor, and excluded items are not discounted unless expressly stated.

Examples of “estimated savings,” “potential savings,” or similar figures are illustrations. Actual savings depend on which benefits you use and the services your grill requires. Pro Grill does not guarantee that every member will realize a particular dollar amount of savings.

7. Canceling Your Protection Plan

You may cancel your recurring Protection Plan using the cancellation methods provided by Pro Grill and applicable law. Cancellation stops future recurring Membership charges after the cancellation becomes effective, subject to any charge already submitted for processing.

Cancellation before your next included cleaning

If you cancel after any applicable statutory cancellation period but before becoming eligible for or receiving your next included cleaning, monthly Membership fees already paid are generally nonrefundable except where required by law.

At cancellation, you may choose:

• Use eligible paid Membership fees as a service credit: Membership fees paid during the current cleaning cycle since your last included cleaning may be applied toward one regular grill cleaning for the enrolled grill. You pay the remaining balance between the available credit and Pro Grill's then-current regular cleaning price for that grill size. The cleaning must be arranged with Pro Grill as part of cancellation and completed within the timeframe provided by Pro Grill.
• Cancel without a cleaning: future recurring charges stop, and previously paid Membership fees are forfeited and are not refunded, except where required by law.

After an included cleaning has been provided

Once an included cleaning or another nonrefundable Membership benefit has been provided, there is no cash refund or prorated reimbursement for the value of that used service or benefit, except where required by law.

How to cancel

For Memberships entered into online, Pro Grill will provide an online method to terminate the recurring service as required by applicable law. You may also use an available cancellation method identified in your enrollment confirmation or Membership communications. A cancellation request should identify the member and service address.

8. California Right to Cancel / Cooling-Off Rights

Certain California transactions made at a consumer's home or away from a seller's appropriate place of business may be subject to statutory cancellation rights. Where the California Home Solicitation Sales Act or another applicable law applies, the customer will receive the cancellation rights and notices required by law. Those statutory rights are in addition to the contractual cancellation terms above.

For a transaction subject to California's three-business-day cancellation right, an eligible buyer may cancel within the legally prescribed period without penalty or obligation. Certain California consumers age 65 or older may have a longer five-business-day cancellation period for transactions covered by applicable law. Other periods or exceptions may apply depending on how and where the transaction is made and the type of work involved.

Nothing in these Terms waives, shortens, or limits a cancellation, refund, or other consumer right that cannot legally be waived. If a statutory cancellation notice gives greater rights than these Terms, that notice controls.

9. Customer Access, Rescheduling & Missed Visits

You agree to provide safe and reasonable access to the enrolled grill on the scheduled service date, including applicable gate or yard access and keeping pets, personal property, and other hazards away from the work area.

If you need to change a scheduled visit, contact Pro Grill as soon as possible. Rescheduling does not reset the Membership billing cycle or automatically change future eligibility dates. If Pro Grill cannot perform service because the grill is inaccessible, unsafe to service, or the technician is denied access, Pro Grill may reschedule the visit. Any cancellation, trip, or rescheduling fee applies only if disclosed and permitted under the applicable service policy and law.

10. Grill Condition, Repairs, Parts & Pre-Existing Conditions

Cleaning and maintenance do not guarantee that a grill is safe, defect-free, code-compliant, or free from future failures. Grills are exposed to heat, grease, moisture, corrosion, weather, wear, insects, rodents, and normal deterioration. Components may fail before, during, or after a cleaning even when the grill has been maintained.

If our technician observes an apparent problem, we may recommend inspection, repair, replacement, or discontinuing use until the issue is addressed. Repair labor, parts, conversion work, installation, specialty cleaning, and replacement equipment are separate from an included cleaning unless the applicable Plan benefit expressly states otherwise.

Pro Grill is not responsible for pre-existing damage, corrosion, deterioration, defective components, manufacturer defects, concealed conditions, prior improper installation or repair, unavailable parts, or conditions outside Pro Grill's reasonable control, except to the extent responsibility cannot legally be excluded.

11. The Protection Plan Is Not a Warranty or Insurance

The Plan does not extend, replace, modify, or supplement any manufacturer's warranty. Enrollment does not guarantee that your grill or its components will remain operational, safe, free of defects, or free from the need for repair or replacement.

Any repair discount or inspection benefit is a Membership benefit only and does not create an obligation for Pro Grill to repair or replace a failed grill, component, gas line, electrical component, island, countertop, structure, or other property at no charge.

12. Service Limitations & Disclaimers

Pro Grill will perform services with reasonable care consistent with the service purchased. To the fullest extent permitted by law, Pro Grill does not guarantee the remaining life of a grill or component, future performance, elimination of all grease or staining, prevention of all flare-ups or fires, pest activity, corrosion, mold, or future mechanical failure.

Recommendations regarding safety, repair, or replacement are based on conditions reasonably observable at the time of service and are not a substitute for manufacturer instructions, utility inspection, building or gas-system inspection, or other specialized professional evaluation when required.

Nothing in these Terms excludes or limits liability, remedies, warranties, or consumer protections that cannot lawfully be excluded or limited.

13. Changes to Rates, Benefits or Terms

Pro Grill may change future Membership rates, benefits, service areas, or these Terms. Any material change will be communicated as required by applicable law. If a recurring Membership fee changes, Pro Grill will provide advance notice and cancellation information within the period required by applicable law before the new fee takes effect.

14. General Terms

Service area. Membership is available only where Pro Grill offers the applicable service. If you move outside the service area, contact us regarding available options.

Transferability. Unless Pro Grill agrees otherwise in writing, Membership is associated with the enrolled customer, grill, and service location and may not be sold or transferred.

Communications. You consent to receive transactional Membership communications concerning billing, scheduling, service, account changes, and cancellation at the contact information you provide, subject to applicable law.

Entire agreement. These Terms, your enrollment confirmation, applicable Protection Plan description, and required statutory notices form the agreement governing your Membership. If a required statutory notice conflicts with these Terms, the statutory notice controls.

Severability. If a provision is found unenforceable, the remaining provisions remain effective to the extent permitted by law.

Governing law. These Terms are governed by applicable federal law and the laws of the state in which the service is provided, without limiting nonwaivable consumer rights.

15. Binding Arbitration & Dispute Resolution

Informal Resolution First

Before starting arbitration, the party asserting a dispute must give the other party written notice describing the dispute and the requested resolution and allow at least 30 days for the parties to attempt in good faith to resolve the matter informally. A notice to Pro Grill should be sent using the contact information identified by Pro Grill for legal or Membership notices. This informal-resolution requirement does not prevent either party from seeking relief when waiting would cause a claim to expire or when immediate relief is permitted or required by law.

Agreement to Arbitrate

Except as stated below, any dispute, claim, or controversy arising out of or relating to the Protection Plan, these Terms, enrollment, recurring charges, benefits, cleaning or maintenance services provided under the Plan, cancellation, communications concerning the Plan, or the relationship between you and Pro Grill will be resolved by final and binding arbitration on an individual basis.

The arbitrator may award the same individual remedies that would be available in court, including damages, statutory remedies, and attorney's fees where authorized by law. The arbitrator will apply applicable substantive law and these Terms. Judgment on an arbitration award may be entered in any court having jurisdiction.

Arbitration Administrator & Rules

The arbitration will be administered by a nationally recognized arbitration provider under its applicable consumer arbitration rules in effect when the claim is filed, unless the parties agree to another provider or procedure. The arbitration agreement will be governed by the Federal Arbitration Act to the extent applicable. If the selected provider is unavailable or unwilling to administer the arbitration, the parties will attempt to agree on another provider; if they cannot agree, a court of competent jurisdiction may appoint an arbitrator or provider as permitted by law.

Fees & Location

Arbitration filing, administration, and arbitrator fees will be allocated as required by applicable law and the applicable consumer arbitration rules. Pro Grill will pay fees that applicable law or the arbitration provider's consumer rules require Pro Grill to pay. Pro Grill will not require a consumer to pay fees that would make arbitration unlawfully inaccessible. Unless the parties agree otherwise, any in-person arbitration will take place in a reasonably convenient location for the consumer as required by applicable law or the applicable arbitration rules. Where permitted, proceedings may occur by telephone, video conference, or written submissions.

Small Claims Court

Either party may bring an individual claim in small claims court if the claim qualifies and remains in that court. This arbitration provision does not prevent either party from seeking an individual remedy in small claims court instead of arbitration.

Individual Proceedings; Class-Action Waiver

To the fullest extent permitted by law, you and Pro Grill agree that covered disputes will be resolved only on an individual basis and not as a plaintiff or class member in a purported class, collective, consolidated, or representative proceeding. The arbitrator may not combine the claims of different individuals unless both sides agree in writing.

This provision does not waive or restrict any right to seek public injunctive relief or any other remedy that applicable law provides cannot be waived or restricted by a predispute arbitration agreement. Any claim or remedy that applicable law determines cannot lawfully be subjected to arbitration or the individual-proceeding requirement will be handled in the forum required by applicable law, while arbitrable claims will be handled in arbitration to the extent permitted.

Jury-Trial Waiver

For disputes required to be arbitrated, you and Pro Grill understand that you are giving up the right to have the dispute decided by a judge or jury in court, except as otherwise provided in this section or required by law.

Severability

If any portion of this arbitration section is found invalid or unenforceable, that portion will be severed or limited to the minimum extent necessary, and the remainder will remain effective to the fullest extent permitted by law. However, nothing in this section is intended to eliminate a substantive statutory remedy that cannot lawfully be waived.