Smoker Repair, Cleaning & Parts Service
Smoker won't ignite? Auger stopped feeding? Temperature all over the place? Fan not running? Controller acting up? Or does your smoker simply need a thorough professional cleaning?
Pro Grill provides professional smoker repair, smoker cleaning, troubleshooting, diagnosis and parts replacement for many of the most popular pellet grills, electric smokers, vertical smokers and outdoor cooking systems.
Whether you're several hours into a brisket and something isn't right or your smoker hasn't worked correctly in months, tell us what the equipment is doing and we'll help determine the next step.
We Work on All Major Smoker Brands
From popular pellet grills to electric, vertical and traditional smokers, Pro Grill services a wide range of outdoor smoking equipment.
Tell us the model and what the smoker is doing. Don't see your manufacturer? Contact us anyway—we service additional outdoor cooking equipment too.
What is your smoker doing?
You don't need to diagnose the smoker before contacting us. Start by telling us what you're seeing, hearing or experiencing.
Smoker Won't Turn On
No display, no startup sequence or no response at all can involve the power supply, wiring, controller or another electrical component.
Smoker Won't Ignite
Pellets may feed into the fire pot without establishing a fire. Ignition, fuel delivery, airflow and fire-pot condition may all need evaluation.
Auger Isn't Turning
Pellet jams, moisture-damaged pellets, mechanical obstructions, auger motors and electrical connections can all contribute to feed-system problems.
Smoker Isn't Feeding Pellets
A pellet smoker cannot maintain a predictable fire if fuel is not reliably moving from the hopper toward the combustion area.
Smoker Isn't Getting Hot
Low temperature can involve the fire itself, pellet feed, airflow, ash accumulation, temperature sensing or electronic controls.
Temperature Keeps Fluctuating
Some cycling is normal on many smokers, but unusually large swings or a sudden change in normal performance deserves investigation.
Fan Isn't Working
Combustion fans are important to pellet-smoker operation. A failed or obstructed fan can affect ignition, heat and the quality of the fire.
Error Code on the Controller
Error codes can provide valuable diagnostic information. Photograph or write down the exact code before resetting the smoker.
Smoker Keeps Shutting Down
Intermittent shutdowns can involve fuel, combustion, temperature sensing, power, electrical components or controller problems.
Smoker Is Running Too Hot
Unusually high temperatures can involve fuel delivery, temperature sensing, control systems or other operating conditions.
Smoke Coming From the Hopper
Unexpected smoke or heat in the hopper or pellet-feed area should be investigated before continuing to use the smoker.
Smoker Is Heavily Dirty
Pellet smokers accumulate ash, grease, carbon and smoke residue. Heavy buildup can make inspection difficult and create additional maintenance concerns.
One of these sound familiar?
Give us the smoker brand, model and symptoms and we'll help determine the next step.
A pellet smoker is several systems working together.
This is why the symptom you notice is not always the component that actually failed.
Modern pellet smokers have made low-and-slow outdoor cooking much easier. You add pellets, choose a temperature and let the smoker manage much of the fire.
Behind that convenience, however, are several mechanical and electrical systems working together.
The hopper stores the fuel. An auger transfers pellets through the feed system. An auger motor powers the movement. An igniter helps establish combustion. A fan provides airflow to the fire. A temperature sensor measures conditions inside the cooking chamber, while a controller decides how the smoker should respond.
If one part of that sequence is interrupted, the symptoms can overlap.
For example, a smoker that isn't getting hot may have a pellet delivery problem. But the same complaint might come from poor airflow, excessive ash, temperature sensing or a control issue.
A smoker that won't ignite may have a failed igniter—but it could also have no fuel reaching the fire pot or insufficient combustion airflow.
Pellet Hopper
Stores the fuel. Moisture, deteriorated pellets and pellet dust can contribute to feed problems.
Auger
Transfers pellets toward the combustion area. A physical jam can interrupt fuel delivery.
Auger Motor
Powers the feed system. A motor failure and a physical auger jam can create similar symptoms.
Igniter / Hot Rod
Supplies heat during startup to help establish the pellet fire.
Fire Pot
The combustion area where pellets burn. Ash naturally accumulates here over time.
Combustion Fan
Supplies air to the fire. Airflow problems can affect startup, heat and combustion.
Temperature Sensor
Provides temperature information used by the smoker's control system.
Controller
Coordinates smoker operation and temperature management.
Wiring Harness
Connects electrical components throughout the smoker.
Grease System
Drip trays, channels and grease collection components require periodic maintenance.
Heat Deflectors
Internal plates help manage and distribute heat through the cooking chamber.
Cooking Grates
Grates can accumulate heavy buildup or eventually require replacement due to deterioration.
Different brands. Different designs. The same need for good diagnosis.
Every manufacturer has its own models, generations and component designs, so knowing exactly which smoker you own matters.
Traeger is one of the best-known names in pellet cooking, and there are many generations of Traeger smokers still being used today.
Common operating concerns can involve augers, auger motors, hot rods, induction fans, temperature sensing, controllers, wiring and pellet-feed problems.
Newer Traeger equipment may also use WiFIRE controllers and model-specific electronic components, which makes accurate model identification especially useful.
View Traeger Smoker Service →Pit Boss produces traditional pellet grills as well as vertical smokers, which means there are different physical layouts and component configurations across the brand.
Common complaints can involve pellet jams, auger operation, igniters, induction fans, RTD temperature probes, controllers, electrical connections and heavy ash buildup.
Symptoms such as failed ignition, low heat, unstable temperatures and pellet-feed trouble should be evaluated based on the exact model and operating condition.
View Pit Boss Smoker Service →Recteq smokers combine electronic controls with powered pellet delivery and combustion systems designed to hold cooking temperatures over long periods.
Recteq issues can involve augers, igniters, blower fans, RTD temperature sensing, controllers, electrical connections and error-code conditions.
Long cooks can also leave significant grease, ash and smoke residue inside the equipment, making regular maintenance important.
View Recteq Smoker Service →Camp Chef has developed a substantial pellet-cooking lineup, including Woodwind and SmokePro models used by many backyard smoking enthusiasts.
Like other pellet cookers, Camp Chef smokers depend on predictable fuel delivery, ignition, combustion airflow and accurate temperature information.
Problems with startup, pellet feeding, temperature management or electronic controls should be evaluated using the correct model information.
Green Mountain Grills—often simply called GMG—has been producing pellet cooking equipment long enough that there are both older and newer models still in service.
Depending on the smoker, serviceable systems can include pellet delivery, ignition, combustion fans, temperature sensing, controllers and electrical components.
An older GMG with a solid cooking chamber can still be worth evaluating before assuming the entire smoker should be replaced.
Masterbuilt is different from many brands on this page because its smoker lineup includes electric smokers, digital smokers and Gravity Series charcoal equipment.
That means diagnosis may involve heating components, controllers, temperature sensors, fans, switches, wiring or other model-specific systems.
We approach Masterbuilt equipment according to the actual type of smoker rather than assuming every unit operates like a pellet grill.
Weber has expanded beyond its traditional gas and charcoal products into pellet cooking and dedicated smoking equipment.
SmokeFire and newer pellet platforms use powered fuel delivery, electronic temperature control and combustion systems that may require diagnosis when operation changes.
Because Weber has used several different smoker technologies, model identification is particularly useful.
Z Grills has become another recognizable residential pellet-cooking brand with a broad range of barrel-style outdoor cookers.
Their smokers use many of the familiar pellet-cooking systems: fuel delivery, ignition, airflow, temperature sensing and electronic controls.
When the main body of the smoker remains in good condition, diagnosing one failed component can make more sense than replacing the complete unit.
Oklahoma Joe's brings traditional offset smoking into the conversation in addition to newer outdoor cooking equipment.
Traditional smokers don't necessarily have an auger, controller or electric igniter, but they can still need cleaning, inspection and replacement of deteriorated cooking or airflow components.
Grates, dampers, fireboxes, hardware, grease accumulation and corrosion can all affect the usability of an older offset smoker.
Yoder equipment is generally purchased by people who take outdoor cooking seriously, which can make repair especially worthwhile when the smoker remains structurally sound.
Depending on the model, service can involve pellet-feed components, electronic controls, ignition, combustion systems or internal cooking components.
Higher-value cooking equipment is a good example of why careful diagnosis before replacement can make sense.
Don't see your smoker listed? That does not automatically mean we cannot help.
There are many pellet grills, electric smokers, charcoal smokers and specialty outdoor cooking systems using serviceable components.
Send us the manufacturer, model number and photos along with a description of the problem so we can determine whether it is equipment we can evaluate.
Pro Grill also services built-in and freestanding gas BBQ grills.
Burners, valves, ignition systems, regulators, briquettes, trays, grates and many additional components are covered through our broader repair services.
Explore BBQ Grill Repair →We work on your brand. Now tell us the problem.
Have your smoker model, symptoms and any error codes ready and start a service request with Pro Grill.
Repair isn't the only reason a smoker needs attention.
Smokers can accumulate a remarkable amount of ash, grease, carbon and cooking residue—especially after repeated long cooks.
Think about the way a smoker is used. A brisket may cook for ten or twelve hours. Pork shoulder may spend most of the day inside the cooking chamber. Ribs, bacon and other fatty foods release grease throughout the cooking process.
Pellet smokers add another type of buildup: ash from wood pellet combustion. Pellet dust and deteriorated fuel can also accumulate around the hopper and feed system.
That means a smoker can look reasonably clean from the outside while the fire pot, grease system and cooking chamber are overdue for attention.
Fire Pot & Burn Area
Pellet combustion naturally creates ash. Excessive buildup can make inspection and normal maintenance more difficult.
Drip & Grease Areas
Long cooks and fatty foods can leave substantial grease on trays, channels and surrounding surfaces.
Cooking Chamber
Smoke, vaporized grease and repeated cooking cycles create residue throughout the interior.
Pellet Dust & Debris
Pellet debris can collect around the hopper and feed system and may contribute to fuel-delivery concerns.
Cooking Surfaces
Grates accumulate food and carbon and may reveal deterioration after heavy buildup is removed.
See What's Underneath
Cleaning can expose deteriorated components and other conditions that were concealed by buildup.
Cleaning and diagnosis often work well together. Removing excessive ash, grease and debris can eliminate maintenance-related variables and give us a better look at the smoker's actual condition.
Smoker working fine but overdue for cleaning?
You don't need to wait for something to break. Call or text Pro Grill about professional smoker cleaning.
Sometimes the problem begins with the pellets.
A smoker can act like it has a failed mechanical component when the fuel itself is creating the problem.
Wood pellets need to remain dry. When pellets absorb moisture, they can swell, soften and eventually break apart.
What began as hard, free-flowing pellets can become sawdust or compacted material inside the feed system.
Pellets may stop flowing freely into the auger. Material can compact around the auger itself. The auger motor may struggle to overcome the obstruction. Fuel delivery can become inconsistent or stop completely.
Poor pellet condition can also affect combustion. If the smoker receives inconsistent fuel, fire quality and temperature can suffer.
This is one reason a non-moving auger does not automatically mean the auger motor needs replacement.
Is the auger physically jammed? Are the pellets swollen? Is there excessive pellet dust? Is the motor receiving power? Is the motor operating but unable to move the auger?
Those are different problems even though a smoker owner may describe all of them the same way: “My smoker isn't feeding pellets.”
Pellets are dropping, but there's no fire.
Ignition trouble is another common reason someone searches for a smoker repair service.
On many pellet smokers, an electrically heated igniter or hot rod helps establish the initial fire.
If that component fails, pellets may continue entering the fire pot without igniting normally.
But the igniter is only one possibility.
The smoker also needs fuel and airflow. If the auger isn't delivering pellets, there is nothing for the igniter to light. If the combustion fan isn't supplying adequate air, the fire may fail to establish or burn correctly.
Excessive ash around the fire pot can create another variable.
Good troubleshooting therefore works through the smoker's operating sequence rather than jumping immediately to a replacement igniter.
Smoker won't hold temperature?
Temperature complaints can be some of the most complicated smoker problems because several systems influence heat.
Fuel Delivery
Inconsistent pellet delivery means inconsistent energy entering the fire.
Airflow
Pellet combustion requires air. Fan performance and obstructions can affect the fire.
Temperature Sensor
The controller relies on temperature information to decide how the smoker should respond.
Controller
Electronic control problems can influence fuel delivery and temperature management.
Ash & Maintenance
Heavy ash accumulation can affect conditions around the pellet fire.
Pellet Condition
Old, damp or deteriorated pellets may behave differently from properly stored fuel.
It is also important to distinguish normal temperature cycling from an actual malfunction. Pellet smokers regulate heat by managing fuel and airflow, so the displayed temperature may naturally move during operation.
What deserves closer attention is a major change in behavior: a smoker that suddenly cannot reach temperature, dramatically overshoots, repeatedly loses the fire or displays readings that do not seem consistent with actual cooking conditions.
A smoker has to work for hours—not minutes.
Intermittent problems matter more with smokers because many cooks depend on the equipment operating reliably for a very long time.
A grill that briefly acts strangely during a ten-minute burger cook may be annoying. A smoker that shuts itself down seven hours into an overnight brisket is a much bigger problem.
During a long pellet-smoker cook, the auger and motor repeatedly deliver fuel. The combustion fan continues operating. The temperature sensor keeps reporting conditions, and the controller keeps managing the smoker.
A component that is beginning to fail may therefore reveal itself only after extended operation.
If your smoker has begun making unusual noises, occasionally failing to ignite, randomly shutting down, tripping power, intermittently losing temperature or behaving differently from one cook to the next, those symptoms are worth investigating before your next important cook.
From the symptom to the solution.
The goal is not to replace the most obvious part. The goal is to identify what is actually causing the problem.
Identify the Smoker
We start with the manufacturer, model and serial information when available so we know exactly which equipment we are working with.
Understand the Complaint
What happens during startup? Does the auger move? Does the fan run? Is there an error code? When does the failure occur?
Evaluate Related Systems
Fuel delivery, ignition, airflow, temperature sensing and electrical operation can create overlapping symptoms.
Recommend the Next Step
Once the problem is understood, we can recommend cleaning, adjustment, maintenance or replacement of an appropriate component.
Ready to start the diagnosis?
Send us the brand, model and symptoms or open the smoker repair estimate form now.
Many smoker problems can be repaired component by component.
One failed component does not automatically mean the entire smoker needs replacement.
Igniters / Hot Rods
Help establish the pellet fire during startup.
Augers
Move pellets from the hopper toward the combustion area.
Auger Motors
Provide the mechanical power needed to turn the auger.
Combustion Fans
Supply airflow needed for pellet combustion.
Temperature Probes
Monitor cooking-chamber temperature for the control system.
Controllers
Manage important smoker operating functions.
Fire Pots
Contain the pellet combustion area.
Wiring & Harnesses
Connect electronic components throughout the smoker.
Heat Deflectors
Help manage and distribute heat through the cooker.
Drip Trays
Manage grease and protect appropriate internal areas.
Cooking Grates
May require cleaning or replacement after deterioration.
Other Smoker Parts
Additional model-specific components may be serviceable depending on the equipment and parts availability.
Diagnosis before parts. Similar symptoms can originate from very different components. Identifying the actual problem can help avoid purchasing and installing parts the smoker did not need.
Is your smoker worth repairing?
Often, yes—but the answer depends on the smoker.
One advantage of many quality smokers is that major operating components are separate and serviceable. A failed igniter, auger motor, fan, controller or temperature sensor does not necessarily mean the cooking chamber and entire smoker should be thrown away.
Repair can be especially attractive on higher-quality or more expensive equipment where the main structure remains in good condition.
On the other hand, repair does not always make financial sense. Extensive deterioration, multiple failed systems, unavailable components or repairs approaching the value of the smoker may change the recommendation.
Our goal is to help you understand the condition of the smoker and make a reasonable decision rather than automatically assuming it should always be repaired—or automatically replaced.
A few details can help us get started.
Manufacturer
Tell us whether it is Traeger, Pit Boss, Recteq, Camp Chef, Weber, Masterbuilt, GMG, Yoder or another brand.
Model Number
Components can change between generations, making the exact model important.
Describe the Problem
Tell us exactly what happens. “Won't ignite” is much more useful than simply saying the smoker is broken.
Record Error Codes
Photograph the display if an error appears. Exact codes can provide useful diagnostic information.
Take Photos
A photo of the entire smoker and another of its identification label can be very helpful.
Tell Us When It Happens
Startup, high heat, several hours into a cook or randomly? Timing can help narrow down the possibilities.
Outdoor cooking equipment is what we do.
Smoker service fits naturally with our broader focus on cleaning, inspecting, diagnosing and repairing outdoor cooking equipment.
Mobile Smoker Service
Smokers can be large, heavy and difficult to transport. Mobile service allows the equipment to remain at your home within our service areas.
Cleaning + Repair
Ash, grease, pellet debris and maintenance are part of understanding the smoker's overall condition—not just its electronics.
Diagnosis Before Parts
Replacing components by trial and error gets expensive. We prefer understanding the symptom before recommending a repair.
Multiple Smoker Brands
Our smoker service is not restricted to one manufacturer or one type of outdoor cooker.
BBQ Repair Experience
Smoker service is part of a larger operation focused on grill repair, cleaning, maintenance and outdoor cooking equipment.
Repair or Replace
Sometimes the right answer is a replacement component, sometimes cleaning, and sometimes replacing the entire smoker makes more sense.
Let's get your smoker working again.
Whether you have a Traeger, Pit Boss, Recteq, Camp Chef, Green Mountain Grill, Masterbuilt, Weber, Z Grills, Oklahoma Joe's, Yoder or another smoker, tell us what the equipment is doing and we'll help determine the next step.
Common smoker repair questions.
Does Pro Grill repair smokers?
Yes. Pro Grill provides smoker repair, diagnosis, cleaning and parts replacement for many pellet smokers, electric smokers and other outdoor cooking systems, depending on the equipment and availability of serviceable components.
What smoker brands do you service?
We work with many brands including Traeger, Pit Boss, Recteq, Camp Chef, Green Mountain Grills, Masterbuilt, Weber, Z Grills, Oklahoma Joe's and Yoder Smokers. Contact us about other manufacturers as well.
Do you repair pellet smokers?
Yes. Pellet smoker repair is an important part of our smoker service. Common systems include augers, auger motors, igniters, combustion fans, temperature sensors, controllers and electrical connections.
Do you clean smokers?
Yes. Professional smoker cleaning can address accumulated ash, grease, carbon, food residue and other buildup in appropriate accessible areas of the smoker.
Can you fix a smoker that won't ignite?
We can diagnose many ignition complaints. The cause may involve the igniter, pellet delivery, airflow, excessive ash, electrical connections or another component.
Can you repair a jammed smoker auger?
We can evaluate auger and pellet-feed problems. A non-moving auger may be physically jammed by pellets or debris, or the problem may involve the auger motor or another component.
Why won't my pellet smoker get hot?
Low heat can involve pellet quality, fuel delivery, combustion airflow, excessive ash, temperature sensing, the controller or other operating conditions.
Why does my smoker temperature keep changing?
Some temperature movement is normal on many pellet smokers, but excessive or unusual swings may indicate fuel, airflow, sensor, maintenance or controller issues.
Can you replace smoker controllers?
Controllers can be replaceable on many smokers when the correct component is available and diagnosis indicates that the controller is responsible for the problem.
Can you replace a smoker igniter or hot rod?
Yes, on applicable models when the correct replacement is available. We prefer confirming the ignition component has failed before replacing it.
Can you repair smoker fans?
Pellet-smoker combustion fans can experience electrical, mechanical or obstruction-related problems. We can evaluate the fan as part of smoker diagnosis.
Can you replace a smoker temperature probe?
Temperature-sensing components can be replaced on many smokers when diagnosis indicates the sensor is responsible for the problem.
Should I order smoker parts before scheduling repair?
Usually we recommend diagnosis first unless the failed component is already known with confidence. Similar symptoms can originate from different parts, and replacement components vary by manufacturer and model.
Is my old smoker worth repairing?
It depends on the smoker's overall condition, value, availability of parts and the extent of the repair. A quality smoker with one failed component may be an excellent repair candidate.
Do you provide mobile smoker repair?
Yes. Pro Grill provides mobile smoker and grill service within our service areas, helping eliminate the difficulty of transporting a large smoker.
What information should I provide when booking smoker repair?
Send us the smoker brand, model and serial number when available, photos of the equipment and identification label, a description of the problem and any error codes displayed.
Complete outdoor grill & smoker service.
Smoker service is only one part of what we do.
BBQ Grill Repair
Learn more about our professional BBQ grill repair services for gas grills and outdoor cooking equipment.
Professional Grill Cleaning
Explore our professional grill cleaning services for outdoor cooking equipment.
Traeger Service
Visit our dedicated Traeger smoker service page .
Recteq Service
Learn more about Recteq smoker service .
Pit Boss Service
Visit our Pit Boss smoker service page .
Service Areas
See our Pro Grill service areas for smoker and grill service availability.
BBQ Ignition
Learn about BBQ ignition and igniter service for traditional gas grills.
BBQ Parts
Explore BBQ parts repair and replacement .
BBQ Maintenance
Learn more about professional BBQ maintenance .
Smoker not working? Start with the problem—not a guess.
Pro Grill services Traeger, Pit Boss, Recteq, Camp Chef, Green Mountain Grills, Masterbuilt, Weber, Z Grills, Oklahoma Joe's, Yoder and many other outdoor cooking systems. Tell us what your smoker is doing and we'll help determine the next step.
