Have a BBQ Question? Talk to a Grill Expert.
Cleaning, repair, parts, inspections, replacement, scheduling or simply trying to figure out what your grill needs — our team is here to help.
Call us now, text our team, or send us a message asking for a callback.
You Do Not Have to Know Exactly What Service You Need Before You Call
Sometimes the hardest part is simply figuring out where to start. Maybe your grill is dirty. Maybe it will not light. Maybe one burner is weaker than another. Maybe you need a part but do not know what it is called. Maybe you are trying to decide whether an older grill is worth repairing or whether it is finally time to replace it.
That is exactly why our customer care team is here. Tell us what is happening with your barbecue and we can help point you toward the next step.
You do not need to diagnose the grill yourself before contacting Pro Grill.
One Team for Just About Everything BBQ
Pro Grill works with outdoor grills throughout their service life — from cleaning and maintenance to repair, parts and eventual replacement.
My Grill Needs Cleaning
Ask about professional BBQ cleaning services , pricing, scheduling or what is involved in a deep cleaning.
My Grill Isn't Working
Ignition problems, weak heat, uneven flames or damaged components may require professional BBQ repair .
I Need a Grill Part
Not sure which burner, igniter, valve, tray or other component belongs in your grill? Our team can help you determine the next step.
I Don't Know What's Wrong
Sometimes you simply know the grill is not working the way it used to. Ask us about a professional grill inspection .
Should I Repair or Replace It?
We can help you think through repair, component availability, overall grill condition and replacement options .
I Want to Buy a New BBQ
Ask about built-in grills, freestanding cart grills, different manufacturers and options for your outdoor cooking space.
I Have an Existing Appointment
Need help with scheduling, appointment information or something related to an upcoming Pro Grill service? Call or text our team.
I Just Have a Question
That is fine too. You do not have to be ready to book a service before contacting Pro Grill.
Sometimes a Conversation Is the Fastest Way to Figure Out the Next Step
Websites are useful when you already know what you need. Barbecue problems are not always that simple.
A customer may think they need a new grill when the existing grill may first be worth evaluating. Another customer may be looking for cleaning when the real concern is a burner or ignition problem. Someone else may simply need help understanding which service to schedule.
That is why we want it to be easy to reach us. You can call us, text us or ask us to call you.
Tell us what you are seeing, what the grill is doing and what you are trying to accomplish. Our team can help you determine the logical next step.
Call, Text or Ask Us to Call You
Reach Pro Grill in whichever way is easiest for you.
Call Us
Best when you want to explain the situation, ask several questions or discuss your options directly with our team.
1-800-860-6758 Tap to CallText Us
A convenient option when calling is difficult or you simply prefer to send us a quick message about your barbecue.
1-888-418-4226 Tap to TextRequest a Callback
Tap below and a text message will open asking Pro Grill to call you. Add your name or question and send it when ready.
REQUEST A CALLAsk Pro Grill to Call You
You do not need to fill out another long form. If you would rather have us call you, send a quick text requesting a callback.
You can also include what you need help with — cleaning, repair, inspection, parts, a new grill, an existing appointment or another barbecue question.
Tap below. Your phone will open a text to our customer care number with a callback request already started.
TEXT CALLBACK REQUESTExplore Pro Grill Services
If you already know what you need, these pages can give you more information before you call.
We Want It to Be Easy to Get Help With Your Grill
Pro Grill is built around outdoor grills — cleaning them, diagnosing them, repairing them, maintaining them and helping customers replace them when the time comes. When you have a barbecue question, we want you to know where to turn.
Frequently Asked Questions
What can I call Pro Grill about?
What if I do not know which service I need?
Can I text Pro Grill instead of calling?
How do I request a callback?
Can I call about an existing appointment?
Can I contact you if I am not ready to schedule service?
Where can I find additional Pro Grill contact information?
Have a Question About Your BBQ? Start With a Conversation.
Call Pro Grill, send us a text or ask our team to call you. Whether you know exactly what you need or just know something is not right with your grill, we can help you figure out the next step.
